Help Center
Everything you need to set up, embed, and improve your support bot.
Getting started
What IaHaI is and how to launch your first bot.
What is IaHaI and how does it work?
The 2-minute overview: create a bot, teach it your business, embed it, done.
Setting up your first bot
The setup flow step by step: business info, website scan, launch.
Adding your website and documents
How the scan works, what the bot learns from, and what to do if a site can’t be scanned.
Embedding the widget
Putting the chat bubble on your website and making sure it works.
How to add the widget to your website
One line of code, with instructions for WordPress, Shopify, Wix, Squarespace, and more.
Verifying your widget is working
The one-click health check on the Embed tab.
My widget isn’t showing up
The most common causes, in the order to check them.
Talk to the assistant (voice chat)
Pro & Business bots can take live voice conversations in the widget — including booking appointments out loud.
Teaching & improving
Make your bot smarter with corrections, suggestions, and insights.
Teaching your bot better answers
Correct any answer in one click — the bot uses your version from then on.
Suggested teachings
The bot proposes new answers from conversations that went well — you approve or dismiss.
Understanding your conversations & usage
What the dashboard shows and what counts as a message.
Appointments & scheduling
Your bot books in chat, you approve — with availability rules and double-booking protection.
Plans & billing
What each plan includes and how billing works.
Account
Signing in and language support.
Still need help?
Email us at support@iahia.net — a real person answers.