What happens if I hit my message limit

• At 80% of your monthly allowance, your dashboard shows an amber warning so you're never surprised.
• At 100%, the widget stays on your site and stays polite: customers see a friendly message that the assistant is temporarily unavailable, with a nudge to contact you directly. Your website is never broken by hitting the limit.
• On the 1st of each month, the counter resets and your bot resumes automatically.

Need more room right away? Upgrading on the pricing page raises your allowance immediately — Starter includes 500 messages/month, Pro 1,500, Business 5,000.