Understanding your conversations & usage

The dashboard tabs

• Overview — this month's messages for the selected bot, all-time totals, your most common customer questions, live website searches, and market trends.
• Conversations — full transcripts of every saved conversation, updating live as new ones arrive. This is also where you teach corrections.
• Bot Teachings — your corrections and the bot's suggestions.
• Scheduling (Pro & Business) — your booking calendar, services, staff and hours. See Taking appointments & bookings.
• Embed — your embed code, platform instructions, and the health check.

What counts as a message

Each customer message your bot answers counts as one message against your monthly plan allowance. Your own test chats count too, so test freely but keep it in mind on small plans. The counter resets at the start of each month.

The usage bar

The plan card at the top of your dashboard shows messages used this month across your bots, live. It turns amber as you approach your limit — see What happens if I hit my message limit.