Taking appointments & bookings

Pro and Business plans include a built-in scheduling system. Your bot offers customers real open times right in the chat and takes their booking request; you approve it with one tap (or let bookings confirm instantly). Everything lands on a booking calendar in your dashboard with automatic double-booking protection.

Turning on bot booking

1. Open your dashboard → Scheduling tab and click Turn on bot booking.
2. The setup wizard walks you through it: your business type (clinic, salon/barber, restaurant, consultant, or something else — prefills sensible services and hours), your bookable services with durations, and your appointment hours — these can be narrower than your opening hours.
3. Choose how bookings confirm: you approve each request (the default — customers are told their request was sent, and nothing is booked until you say so) or auto-confirm. Set where we notify you and your contact email.

How a customer books in the chat

1. The customer asks to book; your bot asks which service and shows genuinely free times as tappable options (never invented times — always live availability).
2. The bot collects their name and phone (email optional) and how they'd like their confirmation — WhatsApp, SMS or email.
3. In approval mode, the request appears in your pending queue and on the calendar in amber. You approve or decline from the dashboard — or straight from the notification email's one-tap links.

Approvals, conflicts and alternatives

Pending requests never block your calendar — if two people ask for the same slot, you see them side by side and approving one automatically declines the other with alternative times they can tap to confirm instantly. Declining lets you send a polite apology or offer other times from a real slot picker. Requests you don't handle expire automatically (24 hours by default — configurable), with a polite note to the customer.

Confirmations & cancellations

Customers who leave an email get automatic confirmations with a cancellation link that frees the slot if they use it. For WhatsApp, one click opens your own WhatsApp with the message pre-filled — and every message template is editable per bot, in English and Hebrew. You can also still book manually with + New booking, and the calendar shows your day or week in your business's timezone, live.