Refund Policy
Last updated: July 2026
This Refund Policy describes the conditions under which IaHaI issues refunds for IaHaI subscriptions. By subscribing to the Service you agree to the terms described below.
1. Subscription Billing
Subscriptions are billed monthly in advance starting on the date you sign up. Your first charge is applied at the time of subscription.
You may cancel at any time from your customer portal in the Dashboard. Cancellation stops future charges; your access continues until the end of the current paid billing period. No refund is issued for the unused portion of a billing cycle, except where required by applicable law or as described in Section 3 below.
For billing questions, contact us at support@iahia.net.
2. Cancellation
You can cancel at any time via the customer portal accessible from your Dashboard. When you cancel, your subscription remains active until the end of the current paid billing period. You will not be charged again after cancellation, and your bots will continue to run until that period expires.
3. Eligibility for a Refund
Refund requests submitted within 14 days of a charge will be reviewed. We grant refunds in the following situations:
- Billing errors — you were charged an incorrect amount or charged after cancellation.
- Duplicate charges — you were charged more than once for the same billing period.
- Extended service unavailability — the Service was unavailable for a continuous period of more than 24 hours due to a fault on our side during the billing period in question.
Refund requests for other reasons (e.g. change of mind, unused service) are reviewed case-by-case. We aim to be fair — please reach out and explain your situation.
4. How to Request a Refund
To request a refund, email us within 14 days of the charge you are disputing:
support@iahia.netPlease include your account email address and a brief description of the issue. We aim to respond to all refund requests within 3 business days.
5. Refund Processing
Approved refunds are processed to the original payment methodused at the time of purchase. Processing typically takes 5–10 business days to appear on your statement, depending on your bank or card issuer.
We are unable to issue refunds to a different payment method than the one originally charged.