Terms of Service

The Service includes a feature that fetches and processes publicly accessible content from web pages you specify ("Website Scanning"). By using Website Scanning, you represent and warrant that:

• You are the owner of the website being scanned, or you have obtained explicit authorization from the owner to scan it.
• The website's Terms of Service and robots.txt directives permit automated access of the type performed by our scraper.
• You will not use Website Scanning to access private, password-protected, or non-public areas of any website.
• You will not use Website Scanning to infringe the intellectual property rights of any third party.

We reserve the right to suspend or terminate your access to the Website Scanning feature if we have reason to believe it is being used in violation of these Terms or applicable law.

Content you upload or scan ("Your Content") is used solely to generate responses from your support bot. Specifically:

• Your Content is stored locally in your browser (localStorage) and, where applicable, on our servers to power your bot's knowledge base.
• Your Content is not shared with other customers, sold to third parties, or used to train shared AI models beyond what is inherent to the underlying AI provider (Anthropic) processing your prompts.
• You retain all ownership rights in Your Content. You grant us a limited, non-exclusive license to process Your Content solely to provide the Service.
• You are solely responsible for ensuring that Your Content does not violate any applicable law, regulation, or third-party rights.

You are solely responsible for all content you upload, scan, or otherwise provide to the Service. You agree not to provide content that:

• Infringes any copyright, trademark, trade secret, or other intellectual property right.
• Contains personally identifiable information of third parties without their consent.
• Is false, misleading, defamatory, or likely to deceive your customers.
• Violates any applicable law or regulation.

We may, at our sole discretion, remove content that we believe violates these Terms, without prior notice.

The Website Scanning feature retrieves and processes web content using automated techniques. We make no guarantee that scanned content is complete, current, or accurately extracted. Factors including JavaScript-rendered content, anti-scraping measures, or complex page layouts may result in incomplete or garbled output.

YOU ACKNOWLEDGE THAT YOU ARE RESPONSIBLE FOR REVIEWING ALL SCANNED CONTENT BEFORE USING IT TO POWER YOUR SUPPORT BOT. We are not liable for any inaccurate, incomplete, or misleading responses generated by your bot as a result of scanned content.

The Service is offered on the following subscription terms:

• Subscription Fee: The Service is billed monthly at your chosen plan rate: Starter ($79/mo), Pro ($149/mo), or Business ($299/mo). The first charge is applied at the time of subscription. Billing occurs automatically on a recurring monthly basis thereafter.
• Payment Processing: Payments are processed by Paddle (our merchant of record). By subscribing, you also agree to Paddle's applicable terms and policies.
• Cancellation: You may cancel your subscription at any time from your billing portal. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused time within a billing cycle, except where required by applicable law.
• Price Changes: We reserve the right to change subscription pricing with at least 30 days' notice. Continued use of the Service after a price change takes effect constitutes your acceptance of the new price.

The Service, including its software, design, and branding, is owned by IaHaI and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes during your subscription term.

You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse engineer or attempt to extract the source code, unless applicable law prohibits this restriction.

To the maximum extent permitted by applicable law, IaHaI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our total cumulative liability to you for any claims under these Terms shall not exceed the amount you paid us in the three (3) months immediately preceding the claim.

You agree to indemnify, defend, and hold harmless IaHaI and its affiliates, officers, and employees from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) Your Content; (b) your use of Website Scanning in violation of these Terms; (c) your violation of any applicable law or third-party rights; or (d) your support bot's interactions with your customers.

We reserve the right to modify or discontinue the Service, or any part of it, at any time with reasonable notice. We may update these Terms from time to time. We will notify you of material changes by updating the effective date above and, where appropriate, by email. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms.

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which IaHaI operates, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with the rules of a recognized arbitration body, unless you are located in a jurisdiction where arbitration clauses are not enforceable.

To operate, maintain, and improve the Service, the platform administrator account (reachable via support@iahia.netor your dashboard's Support tab) has the ability to access all conversations stored on the platform across all client accounts. This access is used exclusively for the following purposes:

• Monitoring platform health, detecting abuse, and enforcing these Terms of Service.
• Diagnosing technical issues and improving the quality and accuracy of AI responses.
• Identifying common support patterns to improve the platform's features and default configurations.
• Complying with legal obligations or responding to lawful requests from authorities.

By using the Service, you acknowledge and consent to this administrative access. If your use case requires strict data isolation, please contact us before subscribing to discuss enterprise arrangements.

Conversations that occur through your support bot may be used in aggregate and anonymized form to improve the IaHaI platform, including but not limited to:

• Improving default system prompts, response quality, and tone configurations.
• Training or fine-tuning platform-specific models or prompt templates (not shared AI foundation models).
• Identifying trending topics and common customer questions to surface useful dashboard insights.
• Developing new features informed by real usage patterns.

Personally identifiable information of end customers is not used for AI training purposes. Conversations are processed in aggregate and de-identified where technically feasible before any platform improvement use.

Conversations between your customers and your support bot are stored on our servers for the following purposes:

• Conversation history is retained to power dashboard analytics, display common questions, and generate insights that help you improve your bot.
• Website scan cache is stored for up to 24 hours per domain to reduce redundant fetches and improve response speed.
• Bot configuration (business name, description, uploaded knowledge, tone settings) is stored server-side when you save your setup, so it can be loaded across devices and used by your embedded widget.
• Widget analytics (session counts, device type, interaction duration) are stored in aggregate to power the Widget Analytics dashboard and the self-improving bot feature.

Data is stored on servers located within the provider's infrastructure (Vercel / iahia.net deployment platform). You may request deletion of your data at any time by contacting us. Upon subscription cancellation, your data is retained for 30 days and then permanently deleted, unless a longer retention period is required by law.

These Terms are versioned and updated with each significant platform release. The current version is indicated at the top of this page (e.g., v1.5). Updates may include new sections, revised obligations, or changes to data handling practices reflecting new platform features.

We will update the effective date and version number when Terms are revised. For material changes, we will make reasonable efforts to notify active subscribers by email. However, it is your responsibility to review the Terms periodically.

Your continued use of the Service after an updated version of the Terms is posted constitutes your acceptance of the revised Terms. If you do not agree to an update, you must stop using the Service and cancel your subscription before the updated Terms take effect.

The Service is offered in three subscription tiers, each with a monthly message allowance:

• Starter — $79/month: Up to 500 customer messages per calendar month.
• Pro — $149/month: Up to 1,500 customer messages per calendar month. Includes multilingual support, product image matching, live website search, widget embed analytics, and appointment scheduling (services, staff, availability rules and a dashboard booking calendar).
• Business — $299/month: Up to 5,000 customer messages per calendar month. Includes everything in Pro plus global AI learning (cross-bot improvement), admin analytics dashboard, and dedicated support.

All plans include access to Claude-powered AI responses, document/FAQ upload, website scanning, and the conversation analytics dashboard. Pricing and plan features are subject to change with 30 days' notice in accordance with Section 6.

A "message" is defined as a single exchange sent by an end customer to your support bot. Each individual message from a visitor counts against your monthly allowance on a per-calendar-month basis (resetting on the first day of each month, UTC).

Your usage is tracked in real time and displayed in your dashboard as a usage meter showing messages used versus your plan limit. You will receive in-dashboard warnings when you reach 80% and 100% of your monthly allowance.

Messages sent in demo mode (/demo) and test messages sent by you (the account holder) do not count toward your monthly allowance.

When your monthly message count reaches your plan limit, you will receive a prominent in-dashboard upgrade prompt. At this point:

• You may upgrade to a higher-tier plan at any time. The new plan takes effect immediately; your message count does not reset mid-month upon upgrade.
• You may choose not to upgrade, in which case messages that exceed your limit will still be served (see Section 19 below).
• Downgrading mid-cycle is not permitted. Downgrades take effect at the start of the next billing period.

Upgrade and downgrade actions are processed through our billing provider (Paddle). By upgrading, you agree to the new subscription price beginning at the next billing date.

We do not cut off or disable your support bot when you exceed your monthly message limit. Customer-facing service continuity is a core principle of IaHaI. Your bot will continue to answer customer questions regardless of whether your message count has exceeded your plan's monthly allowance.

Instead, when your limit is reached, we will:

• Display a persistent upgrade prompt in your dashboard.
• Send a notification email to your registered account address (if configured).
• Log the overage for potential billing action per Section 20.

This policy exists to protect your customers' experience. You agree that continued use of the Service beyond your plan's message limit following notification constitutes acceptance of potential overage charges.

We reserve the right to introduce overage billing in the future. If we elect to bill for messages that exceed your plan's monthly limit, we will:

• Provide at least 30 days' written notice to all active subscribers before overage billing takes effect.
• Publish the per-message overage rate clearly on our pricing page and in the notification email.
• Apply overage charges only to messages that occur after the effective date of the overage policy, not retroactively.
• Allow subscribers to opt out of overage billing by downgrading or cancelling their subscription before the policy takes effect.

Until formal notice of overage billing is issued, no charges beyond your base subscription fee will be applied for excess messages. Monitoring your usage dashboard is your responsibility, and we encourage you to upgrade proactively if you regularly approach your plan limit.

You acknowledge and agree that the Service may use anonymised conversation data to improve bot response quality. Specifically, the platform may:

• Analyse anonymised Q&A pairs from conversations to identify patterns and generate candidate style-rule improvements.
• Submit anonymised prompts and responses to the Anthropic API as part of the improvement pipeline.
• Automatically apply improvement suggestions that meet a confidence threshold of 0.85 or higher to the bot's response style rules.

All data used in the improvement process is anonymised prior to analysis. No personally identifiable information is submitted to third-party APIs for improvement purposes. You may request that your bot's conversation data be excluded from improvement analysis by contacting us at support@iahia.net.

The Service employs an automated quality assurance pipeline that runs before each production deployment. This pipeline:

• Evaluates bot responses against a set of quality criteria using the Anthropic Claude API with synthetic test prompts authored by IaHaI.
• Verifies the integrity of navigation, legal compliance, and API security through static file analysis.
• Computes an overall quality score and compares it against a dynamic quality gate (93% of the best recorded score). Deployments that fall below this gate are flagged for review.
• Records all test results, scores, and thresholds to a local log file accessible to the platform administrator.

This process does not involve end-user data. The quality assurance pipeline is operated solely for the purpose of maintaining and improving Service reliability, and its outputs are not shared with third parties.

Each subscription plan includes a monthly message allowance. When a bot reaches its plan limit, it will display an upgrade message to the end user until the next billing cycle begins or the account is upgraded to a higher plan.

• Starter — 500 messages per month
• Pro — 1,500 messages per month
• Business — 5,000 messages per month

Message counts reset automatically at the start of each calendar month. We do not charge overage fees without prior written notice as described in Section 20.

Unsubscribed accounts (accounts without an active paid subscription) receive a free tier allowance of 20 messages per month to evaluate the Service. Free tier messages are subject to the same usage limit enforcement as paid plans.

The free tier is intended for evaluation purposes only. We reserve the right to modify or discontinue the free tier with reasonable notice. Free tier usage is subject to all other terms of this agreement.

The Service includes a Bot Teaching feature that allows you, as the account owner, to correct bot answers by supplying a preferred response. By using this feature, you agree to the following:

• License grant — you grant IaHaI a non-exclusive, royalty-free, perpetual licence to use the corrected answers you submit: (a) to improve responses for your bot, and (b) in anonymised form, as part of the cross-bot global teaching store to improve quality for all bots on the platform.
• Accuracy responsibility — you are solely responsible for the accuracy, legality, and appropriateness of corrections you submit. IaHaI does not verify the factual accuracy of teaching entries. Incorrect or misleading corrections may degrade your bot's response quality.
• Anonymised contribution — corrections you submit are contributed to the global teaching store in anonymised form (question pattern + corrected answer only; no business name, bot ID, or account identifiers are stored in the global store).
• Deletion — you may delete any per-bot teaching entry at any time. Deletion removes the entry from your bot's store; anonymised data already contributed to the global store is not retroactively removed, as it is stored without any link to your account.

If you have any questions about these Terms, or if you believe a user of our Service is violating your rights, please contact us at: