Terms of Service

The Service includes a feature that fetches and processes publicly accessible content from web pages you specify ("Website Scanning"). By using Website Scanning, you represent and warrant that:

• You are the owner of the website being scanned, or you have obtained explicit authorization from the owner to scan it.
• The website's Terms of Service and robots.txt directives permit automated access of the type performed by our scraper.
• You will not use Website Scanning to access private, password-protected, or non-public areas of any website.
• You will not use Website Scanning to infringe the intellectual property rights of any third party.

We reserve the right to suspend or terminate your access to the Website Scanning feature if we have reason to believe it is being used in violation of these Terms or applicable law.

Content you upload or scan ("Your Content") is used solely to generate responses from your support bot. Specifically:

• Your Content is stored locally in your browser (localStorage) and, where applicable, on our servers to power your bot's knowledge base.
• Your Content is not shared with other customers, sold to third parties, or used to train shared AI models beyond what is inherent to the underlying AI provider (Anthropic) processing your prompts.
• You retain all ownership rights in Your Content. You grant us a limited, non-exclusive license to process Your Content solely to provide the Service.
• You are solely responsible for ensuring that Your Content does not violate any applicable law, regulation, or third-party rights.

You are solely responsible for all content you upload, scan, or otherwise provide to the Service. You agree not to provide content that:

• Infringes any copyright, trademark, trade secret, or other intellectual property right.
• Contains personally identifiable information of third parties without their consent.
• Is false, misleading, defamatory, or likely to deceive your customers.
• Violates any applicable law or regulation.

We may, at our sole discretion, remove content that we believe violates these Terms, without prior notice.

The Website Scanning feature retrieves and processes web content using automated techniques. We make no guarantee that scanned content is complete, current, or accurately extracted. Factors including JavaScript-rendered content, anti-scraping measures, or complex page layouts may result in incomplete or garbled output.

YOU ACKNOWLEDGE THAT YOU ARE RESPONSIBLE FOR REVIEWING ALL SCANNED CONTENT BEFORE USING IT TO POWER YOUR SUPPORT BOT. We are not liable for any inaccurate, incomplete, or misleading responses generated by your bot as a result of scanned content.

The Service is offered on the following subscription terms:

• Free Trial: New subscribers receive a 7-day free trial. No charge is applied during the trial period. You may cancel at any time before the trial ends without incurring any fees.
• Subscription Fee: After the free trial, the Service is billed monthly at your chosen plan rate: Starter ($79/mo), Pro ($149/mo), or Business ($299/mo). Billing occurs automatically on a recurring monthly basis.
• Payment Processing: Payments are processed by Lemon Squeezy. By subscribing, you also agree to Lemon Squeezy's applicable terms and policies.
• Cancellation: You may cancel your subscription at any time from your billing portal. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused time within a billing cycle, except where required by applicable law.
• Price Changes: We reserve the right to change subscription pricing with at least 30 days' notice. Continued use of the Service after a price change takes effect constitutes your acceptance of the new price.

The Service, including its software, design, and branding, is owned by IaHaI and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes during your subscription term.

You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse engineer or attempt to extract the source code, unless applicable law prohibits this restriction.

To the maximum extent permitted by applicable law, IaHaI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our total cumulative liability to you for any claims under these Terms shall not exceed the amount you paid us in the three (3) months immediately preceding the claim.

You agree to indemnify, defend, and hold harmless IaHaI and its affiliates, officers, and employees from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) Your Content; (b) your use of Website Scanning in violation of these Terms; (c) your violation of any applicable law or third-party rights; or (d) your support bot's interactions with your customers.

We reserve the right to modify or discontinue the Service, or any part of it, at any time with reasonable notice. We may update these Terms from time to time. We will notify you of material changes by updating the effective date above and, where appropriate, by email. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms.

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which IaHaI operates, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with the rules of a recognized arbitration body, unless you are located in a jurisdiction where arbitration clauses are not enforceable.

To operate, maintain, and improve the Service, the platform administrator account (support@iahia.net) has the ability to access all conversations stored on the platform across all client accounts. This access is used exclusively for the following purposes:

• Monitoring platform health, detecting abuse, and enforcing these Terms of Service.
• Diagnosing technical issues and improving the quality and accuracy of AI responses.
• Identifying common support patterns to improve the platform's features and default configurations.
• Complying with legal obligations or responding to lawful requests from authorities.

By using the Service, you acknowledge and consent to this administrative access. If your use case requires strict data isolation, please contact us before subscribing to discuss enterprise arrangements.

Conversations that occur through your support bot may be used in aggregate and anonymized form to improve the Support Bot Pro platform, including but not limited to:

• Improving default system prompts, response quality, and tone configurations.
• Training or fine-tuning platform-specific models or prompt templates (not shared AI foundation models).
• Identifying trending topics and common customer questions to surface useful dashboard insights.
• Developing new features informed by real usage patterns.

Personally identifiable information of end customers is not used for AI training purposes. Conversations are processed in aggregate and de-identified where technically feasible before any platform improvement use.

Conversations between your customers and your support bot are stored on our servers for the following purposes:

• Conversation history is retained to power dashboard analytics, display common questions, and generate insights that help you improve your bot.
• Website scan cache is stored for up to 24 hours per domain to reduce redundant fetches and improve response speed.
• Bot configuration (business name, description, uploaded knowledge, tone settings) is stored server-side when you save your setup, so it can be loaded across devices and used by your embedded widget.
• Widget analytics (session counts, device type, interaction duration) are stored in aggregate to power the Widget Analytics dashboard and the self-improving bot feature.

Data is stored on servers located within the provider's infrastructure (Vercel / iahia.net deployment platform). You may request deletion of your data at any time by contacting us. Upon subscription cancellation, your data is retained for 30 days and then permanently deleted, unless a longer retention period is required by law.

These Terms are versioned and updated with each significant platform release. The current version is indicated at the top of this page (e.g., v1.4). Updates may include new sections, revised obligations, or changes to data handling practices reflecting new platform features.

We will update the effective date and version number when Terms are revised. For material changes, we will make reasonable efforts to notify active subscribers by email. However, it is your responsibility to review the Terms periodically.

Your continued use of the Service after an updated version of the Terms is posted constitutes your acceptance of the revised Terms. If you do not agree to an update, you must stop using the Service and cancel your subscription before the updated Terms take effect.

The Service is offered in three subscription tiers, each with a monthly conversation allowance:

• Starter — $79/month: Up to 500 customer conversations per calendar month.
• Pro — $149/month: Up to 1,500 customer conversations per calendar month. Includes multilingual support, product image matching, live website search, and widget embed analytics.
• Business — $299/month: Up to 5,000 customer conversations per calendar month. Includes everything in Pro plus global AI learning (cross-bot improvement), admin analytics dashboard, and dedicated support.

All plans include a 7-day free trial, access to Claude-powered AI responses, document/FAQ upload, website scanning, and the conversation analytics dashboard. Pricing and plan features are subject to change with 30 days' notice in accordance with Section 6.

A "conversation" is defined as a single continuous exchange session between one end customer and your support bot, regardless of the number of messages within that session. Conversations are counted against your monthly allowance on a per-calendar-month basis (resetting on the first day of each month, UTC).

Your usage is tracked in real time and displayed in your dashboard as a usage meter showing conversations used versus your plan limit. You will receive in-dashboard warnings when you reach 80% and 100% of your monthly allowance.

Conversations initiated in demo mode (/demo) and test conversations initiated by you (the account holder) do not count toward your monthly allowance.

When your monthly conversation count reaches your plan limit, you will receive a prominent in-dashboard upgrade prompt. At this point:

• You may upgrade to a higher-tier plan at any time. The new plan takes effect immediately; your conversation count does not reset mid-month upon upgrade.
• You may choose not to upgrade, in which case conversations that exceed your limit will still be served (see Section 19 below).
• Downgrading mid-cycle is not permitted. Downgrades take effect at the start of the next billing period.

Upgrade and downgrade actions are processed through our billing provider (Lemon Squeezy). By upgrading, you agree to the new subscription price beginning at the next billing date.

We do not cut off or disable your support bot when you exceed your monthly conversation limit. Customer-facing service continuity is a core principle of Support Bot Pro. Your bot will continue to answer customer questions regardless of whether your conversation count has exceeded your plan's monthly allowance.

Instead, when your limit is reached, we will:

• Display a persistent upgrade prompt in your dashboard.
• Send a notification email to your registered account address (if configured).
• Log the overage for potential billing action per Section 20.

This policy exists to protect your customers' experience. You agree that continued use of the Service beyond your plan's conversation limit following notification constitutes acceptance of potential overage charges.

We reserve the right to introduce overage billing in the future. If we elect to bill for conversations that exceed your plan's monthly limit, we will:

• Provide at least 30 days' written notice to all active subscribers before overage billing takes effect.
• Publish the per-conversation overage rate clearly on our pricing page and in the notification email.
• Apply overage charges only to conversations that occur after the effective date of the overage policy, not retroactively.
• Allow subscribers to opt out of overage billing by downgrading or cancelling their subscription before the policy takes effect.

Until formal notice of overage billing is issued, no charges beyond your base subscription fee will be applied for excess conversations. Monitoring your usage dashboard is your responsibility, and we encourage you to upgrade proactively if you regularly approach your plan limit.

If you have any questions about these Terms, or if you believe a user of our Service is violating your rights, please contact us at: